send77 Frequently Asked Questions

send77 requires a valid government-issued Indonesian ID (KTP), an active passport, or an Indonesian driving licence. You may also be asked to submit a recent utility bill or bank statement dated within the past three months as proof of address. All documents are reviewed within 24 hours (WIB business hours). KYC must be completed before your first withdrawal is processed.

On the send77 Login page, click the 'Forgot Password?' link beneath the login form. Enter the email address registered to your account and check your inbox for a secure reset link, which expires within 15 minutes. If the email does not arrive within a few minutes, check your spam folder. For further assistance, contact the send77 live chat support team who are available 24/7.

No. send77 permits only one registered account per person, per device, and per household. Opening duplicate accounts is a violation of the Terms & Conditions and will result in the closure of all related accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately to have the secondary account closed without penalty.

To close your send77 account, contact the support team via live chat or email ([email protected]) and request a permanent account closure. Any remaining verified balance will be returned to your registered withdrawal method within 3–5 business days. Note that if you are requesting closure for responsible gaming reasons, a self-exclusion option is also available which achieves the same result while triggering additional safeguards.

The minimum deposit on send77 is Rp 10.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 25.000 for local bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, and Bank Permata. There is no maximum deposit cap on standard accounts. VIP Members may have higher instant-credit thresholds. All deposit amounts are denominated in Indonesian Rupiah (IDR).

The minimum withdrawal to a Mandiri bank account is Rp 50.000. Withdrawals are processed within 15 minutes to 3 hours depending on the time of day and any pending KYC requirements. send77 does not charge a withdrawal fee on standard transactions; however, your bank may apply its own inter-bank transfer fee if the send77 disbursement account is held at a different institution.

Yes. send77 fully supports GoPay, OVO, DANA, ShopeePay, and LinkAja as deposit and withdrawal methods. E-wallet transactions are typically the fastest option, crediting your send77 balance within 1–5 minutes. The minimum deposit via e-wallet is Rp 10.000. To link your e-wallet, select it as your payment method during the deposit flow and follow the in-app confirmation prompts.

send77 does not charge a platform-level fee for BRI withdrawals. If the funds are disbursed from a BCA or Mandiri source account, BRI may apply a standard interbank transfer fee (typically Rp 6.500 per transaction under the BI-FAST or SKN scheme). We recommend checking with BRI directly for the latest fee schedule. Withdrawals of Rp 500.000 or above are generally processed as real-time BI-FAST transfers at no extra cost from our side.

Mix parlay (an accumulator bet combining multiple match selections into one wager) lets you multiply odds across two or more events for a larger potential payout. On send77, you can build a mix parlay from any combination of football, basketball, or other supported sports markets. All selections must win for the bet to pay out. The minimum mix parlay combination is 2 legs, with a maximum payout cap that varies by market — details are shown in the bet slip before confirmation.

Yes. send77 offers togel (Indonesia's traditional numbers lottery), where players select 2D, 3D, or 4D number combinations and bet on official draw results. Draws reference licensed international pools. Payouts vary by combination type: 4D bets carry the highest multiplier but the lowest probability of winning. Results are posted in the send77 casino lobby immediately after each draw closes. Minimum togel bet starts at Rp 1.000 per number.

send77 hosts titles from Pragmatic Play, PG Soft (Pocket Games Soft), Habanero, Microgaming, NetEnt, and Spribe, among others. Slot gacor (a popular Indonesian term for high-payout-rate or frequently-hitting slot machines) is used informally to describe games that players report as paying out more frequently in a given period. send77's Slots lobby features a 'Hot Games' section that highlights the most-played titles at any given time.

send77 offers live sabung ayam (traditional Indonesian cockfighting, streamed live from licensed arenas) in the send77 Casino section. Bets are placed in real time on Meron (the red corner) or Wala (the blue corner) before and during each fight. Fights are streamed in HD with WIB timestamps. All sabung ayam results are displayed immediately after each bout concludes, and winnings are credited to your send77 balance instantly.

Absolutely. send77 is fully optimised for mobile browsers on both Android and iOS. There is no separate app download required — simply open send77.app in your mobile browser (Chrome, Safari, or any Chromium-based browser) and the interface adapts automatically to your screen size. All game categories including Sportsbook, Slots, live casino, Crash Game, and Dragon Tiger are fully playable on mobile with no loss of features.

Wagering requirements (also called rollover or turnover requirements) specify how many times the bonus amount must be bet before you can withdraw bonus-derived winnings. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you must place a total of Rp 1.000.000 in bets before the bonus converts to withdrawable cash. Full wagering terms for each send77 promotion are published on the individual promotion detail page.

Yes. send77 runs weekly cashback promotions for Sportsbook and live casino players, as well as daily slot rebates for active Members. Cashback percentages and eligibility criteria vary by promotion period. Rebates are typically calculated on net losses over the qualifying period and credited as bonus funds every Monday (WIB). Check the Promotions section in your send77 account dashboard for the current cashback rates and terms.

send77 operates a tiered VIP programme where Members earn loyalty points for every real-money wager placed across all game categories. As your points accumulate, you advance through VIP tiers — each level unlocking benefits such as higher withdrawal limits, faster processing times, dedicated account managers, exclusive reload bonuses, and invitations to VIP events. Your current tier and point balance are visible in your account dashboard under the 'Rewards' section.

Bonus eligibility by game category depends on the specific promotion terms. Most welcome bonuses and reload bonuses apply to Slots and Sportsbook wagers by default. Some promotions explicitly include togel and sabung ayam markets, while others exclude them from wagering contribution calculations. Always read the 'Game Restrictions' section of each promotion before placing bonus-funded bets to ensure your wagers count toward the rollover requirement.

If you submit a withdrawal request while an active bonus balance remains and the wagering requirement has not yet been met, send77 will forfeit the outstanding bonus amount and any winnings attributed to it before processing the withdrawal of your real-money balance. Your original deposit funds that have not been used in bonus play are returned in full. This policy is in place to prevent bonus abuse and is detailed in the send77 Terms & Conditions.

Your personal data is stored on encrypted servers and is never sold to third-party marketers. send77's Privacy Policy (available at send77.app/privacy-policy) details how data is collected, used, and retained in line with internationally recognised data protection standards. Payment details such as bank account numbers and e-wallet IDs are tokenised — send77 staff cannot view your full payment credentials at any time.

You must be at least 21 years of age to register and play on send77. This age requirement applies to all Indonesian Members without exception. Age is verified during the KYC process through government-issued ID. Accounts found to belong to users under 21 are closed immediately and any balance is returned. send77 takes its 21+ commitment seriously as part of its responsible gaming obligations.

Log in to your send77 account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits in IDR; activate a cool-off period (24 hours to 6 weeks); or initiate a full self-exclusion (6 months to 5 years). Deposit limit reductions take effect immediately. Limit increases require a mandatory 7-day review. Self-exclusion is irreversible for its chosen duration.

If gambling is causing you financial stress, relationship difficulties, or emotional harm, please act immediately: activate a cool-off or self-exclusion via your send77 account settings, or contact our 24/7 live chat support team and ask to speak with a responsible gaming specialist. Our team is available in both English and Indonesian. You can also reach us by email at [email protected]. We encourage all Members to visit the send77 Responsible Gaming page for further guidance and resources.