send77 Terms & Conditions

The following terms carry the meanings set out below throughout this document:

To register and maintain an active send77 account, you must meet all of the following eligibility criteria at the time of registration and on a continuing basis:

• You must be at least 21 years of age. send77 strictly enforces a 21+ age policy across all platform products without exception.
• You must be accessing the platform as an individual acting in your personal capacity — not on behalf of a company, organisation, or third party.
• You must not be a resident of, or accessing the platform from, a Restricted Territory where online gambling is explicitly prohibited by law.
• You must not be a current or former employee, contractor, director, or immediate family member of an employee of send77 or any of its affiliated game or payment providers.
• You must have full legal capacity to enter into a binding contract under the laws of your place of residence.
• You must not currently be subject to a self-exclusion order on the send77 platform or any affiliated gaming platform.

By registering, you represent and warrant that all information you have provided is accurate, current, and complete. Providing false information — including a false date of birth — is a material breach of these Terms and will result in immediate account termination and forfeiture of all balances.

Each individual is permitted to hold exactly one send77 account. The registration of multiple accounts by the same individual — whether under the same name, different names, the same device, different devices, or the same payment method — is strictly prohibited and constitutes fraud.

During registration you are required to provide a valid username, a secure password, a working email address, and accurate personal details including your full legal name and date of birth. This information must match the identification documents you will be required to submit during KYC verification.

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username or password with any other person. send77 will treat any action taken through your account as authorised by you, unless you have notified send77 of unauthorised access promptly upon becoming aware of it.

send77 accounts are personal and non-transferable. You may not sell, transfer, or assign your account or any credits, funds, or benefits associated with it to another person under any circumstances.

send77 reserves the right to decline any registration application without providing a reason, and to close any account found to have been opened in breach of these Terms at any time.

All deposits and withdrawals on the send77 platform are processed exclusively in Indonesian Rupiah (IDR / Rp). send77 does not accept deposits in foreign currencies. The following payment methods are currently supported:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia)
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Deposits: Deposits are credited to your account balance immediately upon successful confirmation from the payment provider. Minimum and maximum deposit amounts per transaction are displayed at the point of deposit within your account. send77 does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transfer fees for which send77 bears no responsibility.

Withdrawals: Withdrawal requests are typically processed within five minutes for accounts that have completed KYC verification. For accounts that have not yet completed KYC, withdrawal processing will be paused until identity documents are verified. Withdrawal requests are processed to the same payment method used for the most recent deposit where technically possible, in accordance with anti-money-laundering best practice.

send77 does not accept deposits from third-party payment sources — all deposits must originate from a bank account or e-wallet registered in your own name. Deposits originating from third-party accounts will be refunded and the associated send77 account may be suspended.

Minimum withdrawal amounts and any applicable processing windows are published in the Payments section of the send77 Help Centre and are subject to change with reasonable notice. Withdrawals of Bonus Funds are only available after the applicable Wagering Requirement has been satisfied in full.

send77 offers a range of bonuses and promotional offers to eligible Members. All bonuses are subject to the specific terms attached to each individual promotion, which are published on the relevant promotion page and incorporated into these Terms by reference. In the event of a conflict between the general bonus terms set out here and a specific promotion's terms, the specific promotion's terms will prevail.

The following general conditions apply to all bonuses unless a specific promotion's terms state otherwise:

• Bonuses are available to Members aged 21 and above only.
• Welcome bonuses and first-deposit bonuses are available to new Members only and may be claimed once per household, device, or IP address.
• Bonus Funds must be wagered the specified number of times (Wagering Requirement) before any associated winnings can be withdrawn. The applicable Wagering Requirement multiplier is stated on each promotion page.
• Not all games contribute equally to the Wagering Requirement. Game contribution percentages are published on the relevant promotion page. Live casino games and certain slot titles may contribute at a reduced rate or not at all.
• Bonuses expire if the Wagering Requirement is not met within the time limit stated on the promotion page. Expired Bonus Funds and any winnings derived from them will be forfeited automatically.
• send77 reserves the right to withdraw any bonus offer at any time before it has been accepted by a Member, and to modify the terms of ongoing promotions with reasonable notice.
• Bonus abuse — including but not limited to the use of multiple accounts, the use of low-risk wagering patterns designed to clear bonuses without genuine gambling intent, or collusion between Members — will result in the forfeiture of all bonuses and associated winnings, and may result in account suspension.

All games available on the send77 platform — including slots, live casino, crash games, Dragon Tiger, and sportsbook — are governed by the individual rules of each game as published within the game interface or the applicable game provider's documentation. Members are responsible for familiarising themselves with the rules of any game before placing a bet.

In the event of a technical malfunction, disconnection, or error during gameplay, send77's decision on the outcome of the affected round is final. Where a technical error results in an incorrectly paid win, send77 reserves the right to void the affected bet and reclaim any incorrectly credited funds from the Member's account balance.

All slot games on the send77 platform use certified random number generators (RNG). The published Return to Player (RTP) percentage for each slot game is a long-term statistical average and does not guarantee any individual outcome or session result.

Sportsbook bets are governed by send77's Sportsbook Rules, which are published separately and incorporated into these Terms by reference. In the event of a match abandonment, postponement, or other circumstance not covered by the Sportsbook Rules, send77 reserves the right to settle bets at its discretion in accordance with industry-standard practice.

The following conduct is strictly prohibited on the send77 platform. Any Member found to have engaged in prohibited conduct will be subject to immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to place bets, navigate the platform, or gain any unfair advantage.
• Exploiting software bugs, errors in game logic, or miscalculated odds — any such exploitation must be reported to send77 immediately.
• Colluding with other Members, or with platform employees, to fix outcomes, share information improperly, or manipulate game results.
• Money laundering — using the platform to deposit, transfer, or withdraw funds derived from criminal activity, or to obscure the origin of funds.
• Registering or operating a send77 account on behalf of another person without their explicit written consent.
• Attempting to access another Member's account without authorisation.
• Using a VPN, proxy, or other IP-masking technology to circumvent geographic restrictions or to misrepresent your location.
• Engaging in any form of harassment, abusive language, or threatening behaviour directed at send77 staff or other Members via the live chat or any other platform communication channel.

send77 reserves the right to suspend, restrict, or permanently close any Member account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms or any applicable specific terms.
• Reasonable suspicion of fraudulent activity, money laundering, or any form of prohibited conduct as described in Clause 7.
• Failure to complete KYC verification within the required timeframe.
• A Member's request for self-exclusion submitted via the account dashboard or the support team.
• A reasonable determination by send77 that continuing to provide services to the Member would expose send77 to legal, regulatory, or reputational risk.

Upon account closure, any Account Balance (real-money funds, excluding forfeited Bonus Funds) held at the time of closure will be returned to the Member via the most recent verified payment method, less any amounts subject to an ongoing investigation or legal hold. send77 will communicate the outcome of any investigation to the Member within a reasonable timeframe.

Members may close their own accounts voluntarily at any time by contacting the send77 support team. Voluntary account closure requests are processed within 24 hours. Any pending bets will be settled in accordance with the applicable rules before the account balance is returned.

send77 is committed to providing a safe and responsible gambling environment. Gambling is intended as a form of entertainment for adults. It is not a reliable source of income, and no gambling strategy guarantees a profit over the long term.

send77 provides the following responsible gaming tools, accessible directly from the Member account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit. Limits take effect immediately and can only be increased after a mandatory 24-hour review period.
• Loss Limits: Set a maximum loss amount per day, week, or month. Once reached, further betting is paused until the limit period resets.
• Session Time Limits: Set a maximum session duration. The platform will notify you and log you out when your session limit is reached.
• Cool-Off Period: Take a break from the platform for a defined period (24 hours, 7 days, or 30 days) without permanently closing your account.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the send77 platform. Self-exclusion requests are processed immediately and cannot be reversed for a minimum of six months for temporary exclusions, or at all for permanent exclusions.

If you are concerned that your gambling behaviour is becoming harmful — to yourself or to others — please contact the send77 support team immediately via live chat. Our Indonesian-speaking agents are available 24/7 and can assist you in activating any of the tools above. For further information, visit the Responsible Gaming page.

All content on the send77 platform — including but not limited to the send77 brand name, logo, website design, layout, graphics, text, software code, and game interfaces — is the exclusive property of send77 or its licensed content providers and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any platform content without the express prior written consent of send77.

Game content, software, and graphics provided by third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft) remain the intellectual property of the respective studio and are used by send77 under licence. Members may not extract, reverse-engineer, or reproduce such content.

To the fullest extent permitted by applicable law, send77 shall not be liable to any Member for:

• Any loss of funds, winnings, or profits arising from the use of the platform, including losses resulting from bet placement, game outcomes, or technical errors.
• Any indirect, special, incidental, consequential, or punitive damages of any kind, including loss of data, loss of business opportunity, or reputational harm.
• Any interruption, suspension, or discontinuation of platform services, whether caused by scheduled maintenance, technical failure, third-party provider outage, or force majeure events.
• Unauthorised access to a Member's account where the Member has failed to maintain adequate security over their login credentials.
• Any delay in payment processing attributable to a Member's bank, e-wallet provider, or other third-party financial institution.

Nothing in these Terms excludes or limits send77's liability for death or personal injury caused by its own negligence, or for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

send77 collects, processes, and stores Member personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering a send77 account you confirm that you have read and accepted the Privacy Policy.

send77 collects the minimum personal data necessary to provide platform services, process payments, comply with KYC obligations, and deliver relevant promotions. send77 does not sell or rent Member personal data to third parties for commercial purposes unrelated to the operation of the platform.

Members have the right to request access to, correction of, or deletion of their personal data held by send77, subject to send77's legal obligations to retain certain records. Requests should be submitted to the support team at the contact address in Clause 15.

send77 reserves the right to amend these Terms at any time. Where a change is material — for example, changes to bonus terms, withdrawal conditions, or eligibility criteria — send77 will provide at least seven days' notice by publishing the updated Terms on the Platform and, where practicable, notifying affected Members by email.

Where a change is minor or administrative (for example, correcting a typographical error or clarifying an existing provision without changing its substantive effect), it may take effect immediately upon publication without prior notice.

Your continued use of the send77 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must stop using the platform and contact the support team to arrange voluntary account closure.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which send77 holds its international operating licence, as updated from time to time.

In the event of a dispute between a Member and send77 regarding any bet settlement, account decision, or payment, the Member should first contact the send77 support team to seek informal resolution. send77 will endeavour to respond to all dispute notifications within five business days.

If informal resolution is not achieved, the Member may escalate the matter through the formal dispute resolution process outlined by send77's licensing authority. send77 will cooperate fully with any regulatory investigation or mediation process initiated in good faith.

For the avoidance of doubt, nothing in this clause affects any statutory rights you may have as a consumer under the laws of your place of residence that cannot be excluded by contract.

If you have any questions about these Terms, wish to submit a dispute, request access to your personal data, or require any other assistance, please contact the send77 support team through any of the following channels:

• Live Chat: Available 24/7 directly from the send77 platform — click the live chat icon within your account.
• Email: [email protected] (plain text — not a clickable link)

The send77 support team includes native Indonesian-speaking agents available around the clock, including on Indonesian public holidays. Our target first-response time for email enquiries is 24 hours; live chat responses are typically delivered within two minutes.